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General Policies

General Policies

1. Booking confirmation

All the confirmation of the booking is legal if you receive the official vouchers or receips from Hanoi Tour Planner with the company stamp and signature of the director. The documnent will be sent via your supplied email.

2. Legally Cancellation

All the legally cancellation or modification must be sent to the email [email protected] by the email supplied to us. You will receive an approval letter from us. If you don’t receive any email from us within 24 hours, please try to contact us by another ways.

3. Changing schedule.

All the schedule of the tour can be changed due to the conditions of weather, safety or Government issue. We will inform you before departure. All the changes are neccessary. If your trip is cancelled by above reasons, we will calculate and refund you.

4. Information security and usage

All your supplied personal information including passport information, personal email, credit card information …etc  is just using for guarantee the booking. It will be kept in confidential. We guarantee for not sharing or using in other purposes. All your information will be deleted from our system 1 month after your trip finishes.

Please do not supply your information if you don’t receive any require from our official email. Please contact info@hanoitourplanner to if any  doubts.

4. Cancellation policies

Basing on the conditions of the tour, we have different terms to apply to the package. Please note that the flight, train tickets are basing on the supplier policies.

a, Group from 1-6 guests:

  • If the cancellation is made 7 days prior to arrival, full refund is applied
  • If the cancellation is made from 3 – 7 days prior to arrival, 50% total cost is charged
  • If later or no-sho, 100% total cost is charged.

b, Group from 7-14:

  • If the cancellation is made 10 days prior to arrival, full refund is applied
  • If the cancellation is made from 7 – 10 days prior to arrival, 50% total cost is charged
  • If later or no-sho, 100% total cost is charged.

c, Group above 14:

  • If the cancellation is made 30 days prior to arrival, full refund is applied
  • If the cancellation is made from 15 – 30 days prior to arrival, 50% total cost is charged
  • If later or no-sho, 100% total cost is charged.

5. Children policies:

  • Children from 0-4: Free of charge
  • Children from 5-9: 50% of adult rate
  • Children from 10 and up: 100% adult rate