We want you to understand more about how we work and prepare all services for you. This will make you more secure when booking services at Hanoi Tour Planner. Everything we bring to you is made public to the fullest extent. All doubts will be solved in 1 music note to make your stay becomes perfect.
In addition, please just read our GENRAL POLICIES or something related to the conditions of your tour . In case still need support, please just leave us a text or call, we will respond you as soon as possible.
Need help booking?
Call us on +84 9345 85 135 for individual, tailored advice for your perfect trip or send us a message with your service booking query.
+84 9345 85 135
HOTEL - ACCOMMODATION
How Hanoi Tour Planner chooses a Hotel?
We choose the hotel based on the actual reviews after we do the inspections. In addition, we also rate a hotel based on the reviews of our customers after staying at those hotels. In the same segment and price of rooms at the hotels, the following criteria will be prioritized for selection:
- Central location
- Customer service team at the hotel
- Size and decoration of room.
- Quality of facilities related to the hotel class
- Age of the hotel and time of renovation
What does customer do when checking in the hotel?
To check in the hotel, you need to show your passport at the hotel’s reception. They just collect your information and return your passport right away after done. For the best, you give them the copy of your passport. The hotel’s staff will show you the information of rooms, hotels…
If you travel as group or private tour with tour guide organized by Hanoi Tour Planner, you just stay at the hotel’s lobby for a while and get your room. The tour guide will tell you the information of hotel, time schedule…etc
TRAVEL - TOUR OPERATION
How do we organize a tour?
We choose the hotel based on the actual reviews after we do the inspections. In addition, we also rate a hotel based on the reviews of our customers after staying at those hotels. In the same segment and price of rooms at the hotels, the following criteria will be prioritized for selection:
- Central location
- Customer service team at the hotel
- Size and decoration of room.
- Quality of facilities related to the hotel class
- Age of the hotel and time of renovation
TRANSFER AND OTHER
How do we choose a transfer supplier?
We choose the hotel based on the actual reviews after we do the inspections. In addition, we also rate a hotel based on the reviews of our customers after staying at those hotels. In the same segment and price of rooms at the hotels, the following criteria will be prioritized for selection:
- Central location
- Customer service team at the hotel
- Size and decoration of room.
- Quality of facilities related to the hotel class
- Age of the hotel and time of renovation